Frequently Asked Questions
Answers to common questions about our services, payment options and how home care works.
What is non-medical home care?
Non-medical home care is hands-on help with everyday living — bathing, dressing, meals, mobility, medication reminders, housekeeping, transportation and companionship. It does not include skilled nursing tasks such as wound care or injections, but we gladly coordinate with your loved one’s medical providers.
How is Loving Arms Care different from other home care agencies?
We are family-owned and local to Shoreline. Every client receives a personalized care plan, carefully matched caregivers and a care coordinator you can actually reach. We also make regular in-person quality visits to make sure care stays at the standard your family expects.
What areas do you serve?
We are based at 1504 NE 166th St in Shoreline, WA and serve Shoreline, Lake Forest Park, Kenmore, Bothell, Edmonds, Mountlake Terrace, Lynnwood, North Seattle and nearby communities. If you are not sure whether we cover your address, just call us.
How quickly can services begin?
In many cases care can start within 24–48 hours of your consultation. For urgent situations, call us directly and we will do everything we can to arrange care as quickly as possible.
Can care be scheduled for just a few hours a week?
Yes. Care can be scheduled for a few hours a week, daily visits, overnight shifts or around-the-clock support. Schedules are flexible and can change as your loved one’s needs change.
Do you provide care for people with Alzheimer’s or dementia?
Yes. Our caregivers are trained to support people living with memory loss using patience, consistent routines and engaging activities that reduce anxiety and promote safety.
Will we have the same caregiver each visit?
We work hard to provide consistency by matching your loved one with a primary caregiver and a small backup team, so familiar faces are always there.
Do you help with transportation?
Yes. We can provide or arrange transportation to medical appointments, shopping, social outings and other necessary errands.
How do I pay for care?
We accept private pay (check, debit or credit card and ACH bank transfer) and long-term care insurance. You will receive a clear, itemized monthly invoice.
Do you accept long-term care insurance?
Yes. We work with long-term care insurance providers and help with the documentation and billing needed for your claim.
Do Medicare or health insurance cover home care?
Standard health insurance and Medicare usually do not cover non-medical home care. Some families qualify for veterans’ benefits or Washington State Medicaid programs (such as COPES through DSHS). We are happy to talk through options with you.
How do you keep my loved one safe?
Caregivers are background-checked and trained, and every care plan includes home-safety considerations such as fall prevention. Our team follows clear protocols and contacts medical personnel and family immediately in an emergency.
Can you accommodate special diets?
Yes. We prepare nutritious, home-style meals and can follow special dietary needs such as diabetic, low-sodium or vegetarian diets.
Can family members stay involved?
Absolutely. We encourage family involvement, share regular updates and welcome your input as the care plan evolves.
Still have questions?
Our phone line is answered 24/7, and we reply to every email within 24 hours.
Ready to experience care that puts your family first?
Schedule your free in-home assessment today. We’ll listen, answer your questions and build a personalized care plan around your loved one.